Employee Relations

A new lease on leadership for a Miami-based restaurant group

SIZE

4 locations and 150 employees

LOCATION

Miami, Dallas


Our Challenge

A Miami-based restaurant group with over a decade in operation was exiting their current HR Director for financial reasons. They were looking for a flexible HR model to support their in-house HR Coordinator while guiding the owners through complex day-to-day HR situations. The company had historically experienced high management turnover, which impacted revenue, the quality of the guest experience and employee morale. Several prior employees had attempted to sue the company, and documentation to support the company’s case had been found lacking.

Our Solution

E|H began by reviewing the current HR function and found significant compliance exposure that the prior HR Director had overlooked. While partnering with the HR Coordinator to rectify the identified compliance issues, our team supported leadership by hiring a solid management group for their busiest location while implementing consistent practices for coaching and counseling employees.

The Results

E|H helped decrease company-wide turnover by establishing a more stringent interview process and screening candidates. E|H also supported several sensitive terminations and helped the company avoid potentially costly employee relations issues by reviewing and approving all write-ups and terminations. When the pandemic hit, we transitioned to on-call, hourly support to fit the client’s reduced budget.

“Sometimes a client feels like family, and that is the case with this team. Watching them grow and evolve, and being part of their story, has been a gift”

— E|H consultant

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Meet the experts

Emily Tracy
Talent Consultant
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Tiffani DeAngelis
HR Coordinator
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Support that fits the way you do business

Sure, our clients differ by size and industry, but at the end of the day, all of our HR services are designed to provide the right help you need. Of course, our goal is to take it a step further. Once we know the ins and outs of your business, we can dive deeper and customize our support so it becomes more of a personalized fit for your day-to-day operations.