Strategic people leadership for growing restaurant portfolio
6 locations and ~100 employees
New York City, New York
A venture capital firm was looking to build a capable, consistent HR foundation across its diverse and growing restaurant portfolio. Their investments were in classic, well-known New York City establishments, many of which had never had an official HR presence. With multiple acquisitions planned for the future, the firm needed to ensure compliance within its current portfolio as well as find an HR solution that could scale—all while maintaining the individual locations’ unique cultures, missions, visions, and values.
E|H aligned the portfolio companies on a single program plan, completing parallel HR discoveries across all locations to identify compliance gaps and address immediate concerns. Our team gained economies of scale by dedicating a single project team across all locations, cross-purposing core documents, and implementing one set of benefits plans to serve each portfolio company. While the communications and approach were tailored around each individual company’s needs, the overall solution to standardize the basic HR functions, including payroll and the HRIS, enabled Empowered to recruit and hire a single in-house resource to oversee and manage the portfolio.
With a strong HR foundation in place and the added consistency of a standard HRIS, the firm is well-positioned to shift its focus from laying a stable and compliant foundation to pursuing rapid growth. E|H will continue to support acquisitions, develop HR knowledge in the restaurant managers, and step in as needed to provide interim HR support and oversight to their growing in-house team.
“It was a tremendous learning experience to work alongside industry veterans, managing and overseeing multiple restaurants as one group—a true team effort from all stakeholders.”
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Sure, our clients differ by size and industry, but at the end of the day, all of our HR services are designed to provide the right help you need. Of course, our goal is to take it a step further. Once we know the ins and outs of your business, we can dive deeper and customize our support so it becomes more of a personalized fit for your day-to-day operations.