service areas

Employee Relations

Over 65,000 EEOC charges were filed in 2020, with over $430 million secured for victims of discrimination, harassment, or workplace hostility. But most cases are never known; an estimated 75% of incidents go unreported. A suboptimal work environment can lead to higher turnover, lower morale, and lost productivity – and ruin a company’s reputation. It’s clear that having a safe, inclusive and respectful culture is not only good for your employees, it’s good for your bottom line.

An effective employee relations strategy can help. This not only mitigates your company’s legal and financial risk, it also fosters a culture of transparency, safety and respect that enables your employees to thrive.

HOW WE HELP

Employee hotline

Where do your employees turn when they have a question or complaint?

Employees who don’t feel heard often turn to an outside resource for help. Our goal at E|H is to be that resource, fielding your employees’ concerns confidentially and closing the loop with your leadership team.

With the discretion of a third party and the operational know-how to find practical solutions to your employees’ concerns, we can help restore balance within your team.

Complaint handling & investigations

E|H brings decades of experience to the complaint handling and investigation process. Here are our commitments:

  • Field the complaint in an open, supportive manner
  • Maintain discretion throughout the investigative process
  • Thoroughly document every step of the way
  • Provide a thoughtful, objective recommendation based on our findings
  • Ensure full-circle communication among all investigation participants
  • Support any final action with empathy and a sense of urgency

Coaching and counseling

As the saying goes, employees join companies but leave managers. In fact, half of Americans have left a job to get away from a manager in their career.

If you promote managers from within, you likely struggle with inconsistency in your coaching and counseling practices. This either results in high turnover or legal exposure for your business.

Our team can help by:

  • Reviewing employee documentation
  • Advising on terminations
  • Supporting coaching or separation conversations
  • Train managers on effective coaching and counseling techniques

ADA & reasonable accommodations

In recent years, lawsuits related to the Americans with Disabilities Act (ADA) have increased drastically. The ADA prohibits discrimination against people with disabilities in areas of public life, including employment. State and city regulations in many jurisdictions also prohibit discrimination on the basis of disability.

E|H can help you navigate the complex and sensitive task of understanding an employee’s disability and considering possible accommodations. We follow a structured, well-documented cooperative dialogue process, all while leading with empathy.

Labor relations

If you depend on union labor, it can significantly impact your workplace culture, profit margin and overall business strategy.

E|H provides the hands-on experience and know-how to develop your labor relations strategy, support collective bargaining, and ensure compliance with your union contracts. E|H can also help you develop a union avoidance strategy, where threat of unionization exists.

We provide:

  • Collective bargaining and contract negotiations
  • Labor policy development
  • Grievance procedures and policies
  • Compliance oversight
  • Management training and guidance

Separations & reductions in force

Whether exiting an unsuccessful employee or down-sizing your team for business reasons, our HR experts are here to help.

Our team can:

  • Prepare clear, proactive communications
  • Advise on necessary documentation
  • Avoid wrongful termination claims
  • Assess WARN Act implications
  • Support your difficult conversations
  • Prepare your leaders to field questions

Where do your employees turn when they have a question or complaint?

Employees who don’t feel heard often turn to an outside resource for help. Our goal at E|H is to be that resource, fielding your employees’ concerns confidentially and closing the loop with your leadership team.

With the discretion of a third party and the operational know-how to find practical solutions to your employees’ concerns, we can help restore balance within your team.

E|H brings decades of experience to the complaint handling and investigation process. Here are our commitments:

  • Field the complaint in an open, supportive manner
  • Maintain discretion throughout the investigative process
  • Thoroughly document every step of the way
  • Provide a thoughtful, objective recommendation based on our findings
  • Ensure full-circle communication among all investigation participants
  • Support any final action with empathy and a sense of urgency

As the saying goes, employees join companies but leave managers. In fact, half of Americans have left a job to get away from a manager in their career.

If you promote managers from within, you likely struggle with inconsistency in your coaching and counseling practices. This either results in high turnover or legal exposure for your business.

Our team can help by:

  • Reviewing employee documentation
  • Advising on terminations
  • Supporting coaching or separation conversations
  • Train managers on effective coaching and counseling techniques

In recent years, lawsuits related to the Americans with Disabilities Act (ADA) have increased drastically. The ADA prohibits discrimination against people with disabilities in areas of public life, including employment. State and city regulations in many jurisdictions also prohibit discrimination on the basis of disability.

E|H can help you navigate the complex and sensitive task of understanding an employee’s disability and considering possible accommodations. We follow a structured, well-documented cooperative dialogue process, all while leading with empathy.

If you depend on union labor, it can significantly impact your workplace culture, profit margin and overall business strategy.

E|H provides the hands-on experience and know-how to develop your labor relations strategy, support collective bargaining, and ensure compliance with your union contracts. E|H can also help you develop a union avoidance strategy, where threat of unionization exists.

We provide:

  • Collective bargaining and contract negotiations
  • Labor policy development
  • Grievance procedures and policies
  • Compliance oversight
  • Management training and guidance

Whether exiting an unsuccessful employee or down-sizing your team for business reasons, our HR experts are here to help.

Our team can:

  • Prepare clear, proactive communications
  • Advise on necessary documentation
  • Avoid wrongful termination claims
  • Assess WARN Act implications
  • Support your difficult conversations
  • Prepare your leaders to field questions

Success Stories

A new lease on leadership for a Miami-based restaurant group

Employee Relations

A new lease on leadership for a Miami-based restaurant group

Read More »

Partnering with E|H has given us real breadth of support in place of having a single HR resource, and, most important of all, our team in the restaurant loves them!

— Ceri Gott, People and Performance Director, Hawksmoor

The entire E|H team is made up of visionaries, strategists and forward thinkers. It is a pleasure working with them as they consistently exceed expectations. E|H is an asset no company should be without.

— Todd Millman, Owner, Blue Radish & Bay Market Kitchen

Hiring Empowered Hospitality was the best decision we made. I highly recommend E|H to anyone looking for an HR professional to build a department from the ground up, or to maintain an existing one.

— Andrew Denno, Chief Operating Officer, Patisserie Chanson

We chose Empowered Hospitality for hospitality hiring because they clearly knew how to get results. We were able to scale up a couple of our teams quickly even in this tough hiring market.

— Alex Lorton, Co-Founder, Cater2.me

How can we help?

Whether you have a specific need in mind or would simply like to discuss your options, we would be happy to have a free consultation. Reach out today and our team will be in touch!