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As client services director, you will lead a team of HR professionals to provide services to Empowered Hospitality clients. You will be responsible for initiating, building and sustaining relationships, architecting and delivering leading HR solutions, supporting the development of our team, meeting financial targets, and contributing to the strategic growth of our firm. Prior experience in a consultative role, managing a P&L, liaising with senior-level executives, and managing projects is essential for this role, in addition to an understanding and appreciation of general HR principles, strategies and tactics. You must also bring tireless curiosity, exceptional attention to detail and unblemished professional ethics and integrity to our firm.

Core Competencies

• Distilling complex concepts into impactful communications, tools and processes
• Foreseeing and proactively offering solutions to common business challenges
• Exercising exceptional PowerPoint, Excel, and written communication skills to execute flawless executive-level deliverables
• Understanding and analyzing an organization’s current state and communicating opportunities for improvement
• Leading, inspiring and influencing team members and clients
• Providing structure and oversight to ensure excellent project execution

Responsibilities

• Managing project scope, staffing and budget for a portfolio of clients
• Steering strategy and action plans in collaboration with project teams
• Cultivating accountability for attention to detail and risk management
• Attending client meetings to review project deliverables, answer questions, and discuss opportunities
• Providing regular client status reports
• Proactively escalating potential concerns or issues
• Nurturing new and existing relationships to expand our network, strengthen our brand, and identify prospective clients

Experience & Education

• 5+ years’ experience in management consulting, client relations or consultative sales role, demonstrating strategic thinking, executive-level communication and senior relationship management skills
• 5+ years’ experience in human resources (recruiting, training, benefits, etc.)
• 5+ years’ experience in hospitality management preferred
• Experience building, leading and developing high-functioning teams
• Exceptional MS office skills
• Strong business and financial acumen, and problem-solving skills
• Bachelor’s in human resources, business administration, or related field preferred
• Master’s degree preferred
• SHRM-CP, SHRM-SCP, SPHR, PMP, or other related certification preferred

Empowered Hospitality is an equal opportunity employer.

As an HR director, you will lead a team of HR professionals to provide services to small and medium hospitality businesses. You will be responsible for initiating, building and sustaining relationships, architecting and delivering leading HR solutions, and supporting the development of our team. Prior experience in a consultative role, liasing with senior-level executives, and managing projects is essential for this role, in addition to a deep understanding and appreciation of general HR principles, strategies and tactics. You must also bring tireless curiosity, exceptional attention to detail and unblemished professional ethics and integrity to our firm.

Core Competencies

• Distilling complex concepts into approachable, impactful communications, tools and processes
• Understanding and analyzing an organization’s current state and communicating and prioritizing opportunities for improvement
• Exceptional PPT, Excel, and written communication skills to execute flawless executive-level deliverables
• Leading, inspiring and influencing team members and clients
• Providing structure, accountability and oversight to ensure consistently excellent project execution

Responsibilities

• Acting as the senior HR leader supporting a portfolio of clients
• Steering strategy and action plans in collaboration with project teams
• Cultivating accountability for attention to detail and risk management
• Advising clients on employee relations, compliance, management and strategic matters
• Attending client meetings to review project deliverables, answer questions, and discuss opportunities
• Providing regular client status reports and proactively escalating potential concerns/issues

Experience & Education

• 10+ years’ experience in HR leadership role
• Prior experience in hospitality management preferred
• Deep knowledge of HR principles including, but not limited to, wage & hour compliance, employee relations, payroll management, succession planning, DE&I, and compensation and benefits strategy
• Strong MS office skills, business communication, and problem-solving skills
• Fluent in written and spoken English; proficiency in written and spoken Spanish preferred
• Bachelor’s in human resources, business administration, or related field preferred
• SHRM-CP, SHRM-SCP, SPHR, PMP, or other related certification preferred
• Master’s in Human Resources or related field preferred

Empowered Hospitality is an equal opportunity employer.

As an HR consultant, you will act as the HR lead for several concurrent client projects. You will be responsible for delivering leading HR solutions, managing day-to-day client interactions, coordinating the team dedicated to each client, and communicating progress to your clients, teams, and leadership. Prior experience in an autonomous HR leadership position is essential for this role, in addition to an understanding and appreciation of general business principles, strategies and tactics. You must also bring tireless curiosity, exceptional attention to detail and unblemished professional ethics and integrity to our firm.

Core Competencies

• Cultivating deep subject matter expertise in HR and related subjects
• Distilling complex concepts into impactful communications, tools and processes
• Foreseeing and proactively offering solutions to common business challenges
• Utilizing exceptional attention to detail to execute flawless client deliverables
• Analyzing an organization’s current state and communicating opportunities for improvement
• Leading, inspiring and influencing team members and clients

Responsibilities

• Acting as the lead HR contact for a portfolio of clients
• Leading your project teams to execute high-impact initiatives for your clients
• Delivering polished, professional deliverables in a timely manner
• Advising clients regarding employee relations, compliance, and other HR-related matters
• Attending or leading client meetings to review project deliverables, answer questions, and discuss opportunities
• Proactively escalating potential risks to E|H leadership

Experience & Education

• 5+ years’ experience in HR management, in either operational or HR role
• Prior experience in hospitality management preferred
• Experience managing a high volume of time-sensitive administrative tasks
• Familiarity with HR principles including, but not limited to, wage & hour compliance, employee relations, training, and benefits management
• Strong MS office skills, business communication, and problem-solving skills
• Fluent in written and spoken English; proficiency in written and spoken Spanish preferred
• Bachelor’s in human resources, business administration, or related field preferred
• SHRM-CP, SHRM-SCP, SPHR, or other related certification preferred
• Master’s in HR or related field preferred

Empowered Hospitality is an equal opportunity employer.

As a talent consultant, you will be responsible for initiating, building and sustaining client relationships, managing a high volume of management and executive searches, supporting the development of our talent team, implementing leading recruiting practices, and contributing to the strategic growth of our firm. Prior experience in an in-house or agency recruiting role is required. Account management experience is preferred. You must also bring tireless curiosity, exceptional attention to detail and unblemished professional ethics and integrity to our firm.

Core Competencies

• Sourcing, screening and selecting high-quality candidates to fit each client’s unique needs and culture
• Leading, inspiring and influencing team members and clients
• Introducing innovative solutions and leading practices to enhance E|H’s overall recruiting effectiveness
• Cultivating candidate and client relationships to build robust talent and business development pipelines

Responsibilities

• Executing the full recruiting lifecycle for key leadership roles
• Assessing client needs and advising on talent acquisition and retention strategy
• Developing talent acquisition processes, tools and practices to increase our team’s overall impact
• Delivering trainings to enhance the recruiting capabilities of E|H employees and client leaders
• Providing regular client status reports and attending client meetings to review progress, answer questions, and discuss opportunities
• Proactively escalating potential concerns or issues to E|H leadership
• Nurturing relationships to expand E|H’s network, strengthen our brand, and identify prospective candidates and clients

Experience & Education

• Prior experience in a recruiting leadership role demonstrating strategic thinking, executive-level communication and strong relationship management skills
• Prior experience in hospitality management preferred
• Experience building, leading and developing high-functioning teams
• Strong MS office skills, business communication, and problem-solving skills
• Bachelor’s in human resources, business administration, or related field preferred
• Master’s degree preferred

Empowered Hospitality is an equal opportunity employer.

As an HR associate, you will learn from Empowered Hospitality HR consultants and directors and support Empowered Hospitality clients through the detail-oriented execution of a broad range of administrative tasks. As an associate, you will be responsible for onboarding and offboarding, recruiting, administering benefits, auditing documents, handling claims, conducting research and supporting our discovery and client onboarding processes. You must also bring tireless curiosity, exceptional attention to detail and unblemished professional ethics and integrity to our firm.

Core Competencies

• Supporting project leadership with a positive, humble and service-oriented mindset
• Balancing multiple time-sensitive assignments while meeting deadlines
• Executing HR tasks with curiosity, rigor and consistency
• Exercising exceptional attention to detail and written communication skills to execute flawless deliverables

Responsibilities

• HR administration, including:
  • Job posting, candidate screening and interview coordination
  • Onboarding and off-boarding
  • Employee document filing and organization
  • Auditing
  • Crafting job descriptions, employee handbooks, and other core HR documents
  • Administering benefits enrollments and terminations
  • Processing payroll
  • HRIS management
• Preparing training materials, presentations and other client deliverables
• Supporting reporting and analysis utilizing various HRIS systems, Excel, and other tools
• Conducting research on various topics related to regulatory compliance
• Preparing comparative analyses of benefit programs, HRIS software, ATS, etc.
• Taking detailed notes during client meetings
• Organizing E|H’s document storage, systems and tools
• Performing other tasks as directed by E|H principal, directors or consultants

Experience & Education

• 2+ years’ experience in HR or business administration
• Demonstrated success managing a high volume of time-sensitive administrative tasks
• Familiarity with hospitality work environment
• Strong MS office skills, business communication, and problem-solving skills
• Fluent in written and spoken English; proficiency in written and spoken Spanish preferred
• Bachelor’s in human resources, business administration, or related field preferred
• SHRM-CP, SHRM-SCP, SPHR, PMP, or other related certification preferred

Empowered Hospitality is an equal opportunity employer.

As a talent associate, you will be responsible for supporting a high volume of hourly, management and executive searches, and cultivating strong client relationships. Prior experience in an in-house or agency recruiting role is preferred. You must also bring tireless curiosity, exceptional attention to detail and unblemished professional ethics and integrity to our firm.

Core Competencies

• Sourcing, screening and selecting high-quality candidates to fit each client’s unique needs and culture
• Leading, inspiring and influencing team members and clients
• Cultivating candidate and client relationships to build robust talent and business development pipelines

Responsibilities

• Executing the full recruiting lifecycle for key leadership roles
• Assessing client needs and advising on talent acquisition and retention strategy
• Recommending talent acquisition processes, tools and practices to increase our team’s overall impact
• Delivering trainings to enhance the recruiting capabilities of E|H employees and client leaders
• Attending client meetings to review progress, answer questions, and discuss opportunities
• Providing regular client status reports and proactively escalating potential concerns or issues
• Nurturing relationships to expand E|H’s network, strengthen our brand, and identify prospective candidates and clients

Experience & Education

• Prior experience in high-volume recruiting required
• Prior experience in hospitality management preferred
• Strong strategic thinking and relationship building skills
• Experience building, leading and developing high-functioning teams
• Bachelor’s in human resources, psychology or related field preferred
• Master’s degree preferred

Empowered Hospitality is an equal opportunity employer.