Client Services Director

Joe brings 20 years' experience serving Fortune 500 clients to E|H, managing key accounts at Randstad in his early career and more recently leading strategic consulting projects at Alvarez & Marsal, Acquis Consulting Group and EY-Parthenon. Through decades of business travel, Joe has curated a deep and personal appreciation for hospitality, connecting with clients, colleagues and friends around the world through food and drink. At home in NYC, Joe enjoys the city's diverse restaurant scene and especially loves visiting Empowered's clients with the team. Joe earned a BSc in mechanical engineering from Boston University and an MBA in strategy from the University of Notre Dame. Joe is also a PMI-certified Project Management Professional (PMP®) and an ISM Certified Professional Supply Manager (CPSM®).

Ideal Restaurant Experience

The Danish term, hygge, describes my ideal experience - warm, cozy, and inviting. There's nothing I love more in a restaurant. A comfortable, quiet place - with soft lighting, warm colors, and well-designed acoustics - has a tremendous impact on an evening. The ambiance sets the stage for delicious drinks, tasty food, and great conversation.

What does creating workplaces where people thrive mean to you?

To thrive at work, people must feel included, supported, capable, and challenged - in a workplace where the camaraderie of a team and the collective pursuit of an ambitious goal are prioritized. When a company offers these opportunities, the business takes care of itself.

After studying fashion design at FIT, Michelle worked as a designer for renowned clients such as Givenchy, Ralph Lauren, and Ranjana Khan before pivoting her artistic talents to food. Michelle earned a certificate in pastry arts from the French Culinary Institute and joined an artisanal candy company, where she wore many hats. Upon realizing her strengths -- leading with empathy and compassion, the ability to navigate employee relations issues, and a fearless approach to 'tough conversations' -- Michelle shifted her focus to HR and worked alongside E|H founder Sarah Diehl at the Wythe Hotel. Michelle honed her HR skills at the Wythe Hotel and Troutbeck Resort for nearly four years before joining E|H full-time. Michelle has her bachelor's from FIT, a certificate in pastry arts from the French Culinary Institute (now International Culinary Center), and her SHRM-CP.

Ideal Restaurant Experience

My ideal restaurant experience should feel like being a guest in someone's home. You feel welcomed, the food is comforting yet exciting, and the service is genuine and kind. Your needs are taken care of and you leave feeling replenished.

What does "creating workplaces where people thrive" mean to you?

To create a workplace where people thrive means you have created an environment of trust, respect, collaboration and creativity. You've put in the effort to get to know your team and their unique talents and challenges. From there, you've developed systems and strategies to meet those needs, and provided the tools to succeed.