Transforming a chef-driven culture


1 location (4 venues) and ~80-100 employees


New York City

Our Challenge

A chef-driven restaurant group had a newly promoted HR generalist with extensive F&B management experience but no formal HR background. The leadership team needed a flexible solution to mentor the HR generalist and support their growing staff as they emerged from the pandemic and opened a new outlet out of state. They were also interested in ensuring compliance across the board after they experienced a costly wage & hour class action lawsuit.

Our Solution

E|H jumped in immediately by providing on-call support to the HR generalist, serving as a sounding board for her everyday decision-making. While giving attention to the HR generalist’s urgent needs, we also started the methodical process of HR discovery, to learn the full functionality of the existing department and identify urgent compliance issues. E|H also focused on optimizing the company’s HRIS, ADP TotalSource— a robust system was severely utilized.

The Results

E|H implemented large-scale improvements like a new digital onboarding process and an employee file audit. E|H also helped the HR generalist monitor employee satisfaction to improve the company’s workplace culture. By delivering extensive management training on employee coaching and counseling, recruiting, sexual harassment prevention, and other topics, E|H helped build strong alignment within the management team to protect the company from future lawsuits.

“Working with such a capable HR Generalist is a pleasure, and seeing her knowledge and confidence grow is so rewarding—I look forward to seeing where the partnership will take us.”

— E|H consultant

Recent insights

Meet the experts

Gabriel Suarez

HR Associate

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Sarah Diehl

Founder & Principal

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Support that fits the way you do business

While our clients differ by size and industry, all of our HR services are designed to provide expert help where you need it the most. Once we learn the ins and outs of your business, we'll customize our support to your culture, budget and timeline.

How can we help?

Whether you have a specific need in mind or would simply like to discuss your options, we would be happy to have a free consultation. Reach out today and our team will be in touch!